Many outsourcing relationships are incorrectly called a “partnership”. This is wrong because at the highest level, each organisation has a different objective — usually, one side is aiming to maximise fees while the other side is trying to minimise fees. One could say that this is the first “lie” in the relationship perpetuated by the leadership team. Do you think this matters to those who are working day to day on each side of the relationship?
We think it does: to find out why, register/login and take a look at “The Missing Link” article.