Trust is a troublesome five letter word pointing to a tricky concept.
Once mastered, it transforms relationships and results while creating friends for life.
Let’s simplify to get you tightly focused on your action.
Trust is the expectation of performance, be that keeping secrets, delivering on time, or any other performance you could be affected by.
You may want a supplier to tell you the truth, but you may expect them to lie. If you know what performance to expect, you can act accordingly, either relying on what they’ve said, or verifying with another source before you buy.
The real problem with lack of trust is the unpredictability, so you don’t know how best to act.
Think of a situation with a stakeholder. What do you expect them to do or say? If you don’t know, how can you find out? If you do know what to expect, will that be good or bad for you? What action needs to be taken?
The uncertainty is the killer when trust is not present or is patchy, making you inefficient in your own action.
Thus, the imperative in important relationships is to get to know them so well that you can predict even their feelings in different situations.
A great way of accelerating this is beginning by helping them get to know how predictably/reliable you are – in positive ways of course!
You are predictable in appropriate ways aren’t you?
The Gautrey Influence Blog
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