We've all been there. You get a call (or more likely an email) requesting that you do something immediately, or within an impossibly short space of time. Alternatively, they may be asking for something that you simply do not have the resources to be able to deliver. Many times, these requests feel more like orders — people demanding that you do things without giving a thought to what else you have on your plate. In these situations, it is all too easy to react emotionally — especially if the definition of "unrealistic" is stretched to the extreme. Your plans for the day are thrown off course, other people may be let down, and those people may be your loved ones. No surprise that you may feel angry or frustrated by the lack of consideration shown by the person making the demand. If you're struggling to respond to Read More