Colin Gautrey

Tools of the Trade

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If you do a course of study you will invariably learn models and processes relevant to your subject. Models will help you to think things through and understand the dynamics of problems, issues or situations which need to be worked on. Processes can help build deeper understanding, arrive at conclusions and then change or fix things. Irrespective of the reputation you are aiming at, I would expect you to have a series of models and processes which you can use to deliver on your reputation. Some of these you may use subtly without Read More

How Credible Is Your Expertise?

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I've lost count of the number of times someone has told me that they are an expert. Expertise is an extremely potent source of power and influence, especially when it is in high demand and comes from a credible source. Little wonder that everyone wants to be an expert. Credibility is an internal system of judgement we apply to a source of information which helps us to assess its quality and reliability. We will take more notice of a source which appears credible. The criteria for credibility will vary from person to person based on their experience of the subject matter and of life in general. So you need to think carefully about how you are establishing your credibility ― and this is as important to people working inside large organisations as it is to external consultants. When I am coaching someone in this area, I like to stretch and challenge. If someone says they are an expert, I like to see how they answer questions Read More

Strengthening Trust and Credibility

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The key to strengthening trust is to understand what it is, how it works and what you (and others) do to maximise trust, or bring it crashing down! Trust is a complex concept which can easily be simplified into the extent to which you can rely upon someone (or something) else. Will they do what you expect them to do? Can you rely on their word? Can you predict what they will do in a given set of circumstances? There are also various different levels of trust. You may be able to rely Read More

Trust and Credibility in Business Relationships

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These two words go hand in hand. If you think someone is credible – for whatever reason – you are likely to trust them. Credibility is the culmination of a wide range of factors which build the overall impression in the mind of the observer, including qualifications, competence, reputation and performance. When experienced, it is self-reinforcing and ultimately enhances the predictability of the individual concerned – it builds trust.

Positive Indicators: Each party in the relationship is likely to…

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