One of the joys of being a practitioner of the practical is the delight of seeing a simple idea land in seconds and make a positive impact on behaviour. It happened again today while running a workshop for a group of highly experienced professionals who were exploring the subject of influence — and it came within the first 20 minutes and it will last well beyond this day in all of our minds. It is not new, nor a revelation — just a helpful device to tune your communication and increase your influence. It comes down to three simple points... Read More