I've lost count of the number of times someone has told me that they are an expert. Expertise is an extremely potent source of power and influence, especially when it is in high demand and comes from a credible source. Little wonder that everyone wants to be an expert. Credibility is an internal system of judgement we apply to a source of information which helps us to assess its quality and reliability. We will take more notice of a source which appears credible. The criteria for credibility will vary from person to person based on their experience of the subject matter and of life in general. So you need to think carefully about how you are establishing your credibility ― and this is as important to people working inside large organisations as it is to external consultants. When I am coaching someone in this area, I like to stretch and challenge. If someone says they are an expert, I like to see how they answer questions Read More